Tracking Customer Support KPIs
Gaining market share is the silver bullet every online retailer is fighting for. Delighting customers is not about offering the best products; it's all about gaining their trust. Learn all you need to know in Bitly's guide in collaboration with Sales Layers Customer Success Team.
Brand elements that suggest trustworthiness
1
Using feedback loops to improve products and services
2
Importance of keeping employees engaged
3
Tips to improve customer experience
4
NPS, FRT, CES, and other ways of measuring satisfaction
5
How Sales Layer’s Customer Success works
6
The way Amazon applies customer support metrics
What will you learn?
- Why your brand needs a strong customer support system
- The 3 levels of customer support your business should be estimating
- The best ways to track your brand’s customer support efforts
- How real brands apply support metrics to their customer experience
